▲▲▲ Welcome! Before ordering please read all these details carefully ▲▲▲



It is very important for me that you are satisfied with my products. If you have any question please feel free to contact me at:

filomeluna [!at] gmail.com

Each product is one-of-a-kind


When purchasing, I assume you have read and agreed with the following policies:

--- ▲ PAYMENT

• I accept payments through PayPal.

• Prices are in US Dollars

--- ▲ SHIPPING

RATES: USA: 13 USD | AUS & NZ: 18 USD | Rest of the world: 15 USD  / México: free shipping

• Items are shipped with Mexican Postal Service, depending on your country it can take 2-6 weeks. If you want Express Service please contact me to give you the price.

• Tracking number will be provided. Please track your package. If a doll is returned because there was nobody on the provided address, the client must pay the shipping to send the doll again.

• Ready to ship items will be shipped in 2-4 working days.

• Depending on your country of residence additional import/taxes fees can apply. I cannot be held responsible for these fees that are separate from your purchase.

--- ▲ REFUNDS AND RETURNS

• All sales are final. I don't accept refunds, returns nor exchanges.

• Filomeluna cannot be held responsible for lost packages. But please contact me to work something out. It never has happened though ;)


--- ▲ CUSTOM ORDERS

• At the moment I am not accepting custom orders but occasionally I can open a space. Contact me please to see if we can make it happen.

• If you want to cancel a CUSTOM DOLL  you must do it within 24 hours of ordering, so I can give you a refund.

HOW TO CLEAN

In order to maintain your doll in the best condition, please do not machine wash. Spot cleaning with a soft cloth.

* Policies are open to change *